Quality Management

Philosophy

J Cooney Limited has long been established in the civil engineering construction industry undertaking projects with both local authorities and private sector companies. To improve further the efficiency of the Company and to maintain client satisfaction a Quality Management System has been implemented.

Implementation of the Quality Management System has established the guidelines within which staff can perform the tasks allocated to them in a consistent manner and by which they will be made clearly aware of the expectations of the Directors in respect of their methods and standards of performance. The Quality Management System is the embodiment of the corporate policy of providing a high quality service which meets the client's requirements in an efficient and cost effective manner.

The establishment and operation of the system will yield many benefits to clients employees and the Company as a whole. These will include:-

• Standardised format of documentation
• Higher confidence levels in finished products
• Clear definition of procedures used by staff to ensure consistency, accuracy of direction and completeness
• Reduction in abortive and non-essential work, leading to a reduction in costs and raising staff moral

The Quality Management system has been developed under the control of the Quality Manager in conjunction with members of staff directly involved in the various processes.

Staff have been involved and will continue to be involved in the writing of the Procedures coincident with their normal day to day activities. This will ensure that the various Procedures are not simply seen as a series of enforced methods, but as a positive and workable statement of activities.

The philosophy of the Company is one of serving its clients in the most professional, effective and cost effective manner, an aim which will continue to be pursued to the highest possible level.

The Quality Management System is seen as a positive step along this route, but recognises the need to adapt to change and new working practices. Consequently the system will be formally reviewed by the Directors in conjunction with the Quality Manager to ensure the System remains dynamic and meets current needs.

The belief of J Cooney Limited is that the Quality Management System has and will continue to be formed from a number of iterative steps and the ability to modify and fine tune the procedures is essential.